story album

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Home Forums Samsung Galaxy S4 discussion story album

This topic contains 1 reply, has 2 voices, and was last updated by  simon 4 years, 3 months ago.

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  • #1769

    papalova
    Member

    After updating my s4 my story album doesn’t want to work/open instead its showing a message that unfortunately this app has stopped working. Please help me because I saved a lot of my pictures there. Regards

    #1770

    simon
    Keymaster

    You should use Kies 3 to backup all files, especially Story albums, to your PC. The following operations will delete all your albums in your S4.

    After backup, you can go to applications manager–all–story albums, try to clear cache. Then try again.

    If story album still does not work, you have to try to clear cache and clear data for story album. It should work now, but all your old story albums will be deleted as well. So, backup, backup first.

    • This reply was modified 4 years, 3 months ago by  simon.
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