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Top 5 problems after Android 4.3 update for Galaxy S4, and the solutions

by simon 114 Comments

s4-jb-4-3-update-problemsIt is estimated that  about more than half of Galaxy S4 users now enjoy Android 4.3. As summarized in last post of  Top 10 new or improved features in Jelly Bean 4.3 update for your Samsung Galaxy S4, most of users feel happy with the upgrade.

Of course, some Galaxy S4 owners encounter some problems after the 4.3 upgrade. Some of these problems can be very disturbing, and therefore these  owners may get frustrated. In this post, I will share with you the  5 most common problems you may encounter after the Jelly Bean 4.3 update and the solutions. S Health problems, missing mobile data toggle, apps on lock screen, annoying security warning,  and lack of Outlook sync will be covered. If you have any other problems, you may post them in comment box below.

S Health Problems after Jelly Bean 4.3 update

The most widely reported problems is related to S Health. It seems this Android 4.3 update for S4 messed up the S Health app.

The problems include:  1). missing S Health after Jelly Bean 4.3 update; 2). S Health cannot start; 3). missing blood pressure and blood glucose related functions.  I already shared the solutions for these three problems in our Newsletter (you may subscribe to it in the subscription box below, or in the sidebar).

If you cannot find S Health in your S4 after the 4.3 upgrade, You can try to open Samsung Apps. Please note, you  need a Samsung account for Samsung Apps. Once in Samsung Apps, tap Menu button and select “purchased”. You should be able to find S Health app there. You can install it from there.

The second issue with S health App after the update is that S Health cannot start. It can be simply no response, or simply crash. The possible workaround for this is factory reset. You can do this through Settings–Accounts–Backup and reset–Factory data reset–Reset device–Erase everything. Please note, you should backup all your data before performing factory reset.

After the Jelly Bean 4.3 update for your Galaxy S4,  you will notice that the blood pressure and blood glucose related functions were removed (including all your saved data). Probably, we will have to wait for the next update to bring back this feature. No workarounds are available for this yet.

Lack of Outlook sync (in Kies 3)

You may already know you must use Kies 3 after you upgrade your Galaxy S4 to Android 4.3.  Essentially, for any Samsung phones with Jelly Bean 4.3, Kies 2 will not work. You need Kies 3.

But once you install Kies 3, you will immediately noticed that there are no outlook sync at all. It means you cannot sync your items in PC’s Outlook (e.g., Outlook 2013) with updated Galaxy S4. Yes, before updating, you can perform such sync with Kies 2.

There are no solutions or workaround from Samsung. We have to wait for the update of Kies 3.  The update is scheduled in this month or early next month.

Don’t be panic. If you need Outlook sync desperately, there is an old workaround that sync Outlook with Android without using any apps. You may check this guide in Android Forum.

The non-free workaround is gSyncit, which costs you $19.99.  You should try it first because the version of your Outlook (Office) may give different results.

Missing Mobile data toggle in notification panel

A few owners reported the missing mobile data toggle after the Android 4.3 update. It seems this problem is region and carrier specific. Very likely, it was messed up by the carrier.

If you find you cannot find the mobile data toggle after the Jelly Bean 4.3 update,  you can check  whether you can find this in Settings–My device–Display–Notification panel.  If not, you can try to do a factory reset. Of course, you need backup all your data before resetting.

If factory reset does not help, you probably have to wait for a new update to fix the issue. In the mean time, you can try this  free Notification Toggle app as a workaround.

Annoying  Security Message (warning)

After updating to Android 4.3,  some Galaxy S4 owners may repeatedly  encounter this warning message:

“An application attempted to access system on your device without authorisation. This attempt has been blocked. Changing your security level to normal may solve this problem. Deleting applications obtained from unauthorised sources may improve security.”

This is annoying because you cannot turn it off totally.  Even worse, it does not mention which app triggers this message.  The problem has been acknowledged by Samsung. So, we have to wait for a fix.

For the time being, the most effective way to get rid of this annoying message is a factory reset.  So backup your data, perform a factory reset.

If you do not want to reset your S4, you may try to disable (or force stop if you cannot disable) and  clear all data (and cache) related to KNOX (Settings–more–application manager–all).  The problem may come again after rebooting your Galaxy S4.

Some apps does not work on locked screen

You receive an notification in the locked screen. But if you tap and drag the notification, nothing happens.  This is another disturbing problem some users may face after upgrading Galaxy S4 to Jelly Bean 4.3.

Facebook is the most reported app for this issue. Some Samsung support engineers tell S4 owners the issue is due to Facebook app itself, not S4.

This is not true. In other Jelly Bean 4.3 phones, Facebook has no issues. It seems Samsung messed up something somewhere.  Some users get it work properly after a factory reset, but most users have no luck after resetting.

Are you experiencing any problems after the Jelly Bean 4.3 update for your Galaxy S4? Let the community know in the comment box below.

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Filed Under: Galaxy S4 Buyer Guide, Galaxy S4 News, Galaxy S4 review Tagged With: facebook, factory reset, Galaxy S4, jelly bean 4.3, Kies, Kies 3, KNOX, lock screen, mobile data, notification, outlook, S Health, samsung, setting, update, upgrade

Reader Interactions

Comments

  1. Junior Potter says

    November 19, 2013 at 1:41 pm

    I have another issue with the notifications bar after a while it doesn’t show up so I need to reboot it and the notifications bar works again

    Reply
  2. ursu says

    November 19, 2013 at 6:36 pm

    I have exactly the same problem.

    Reply
  3. Anonymous says

    November 21, 2013 at 1:48 pm

    Cannot pull down noticication panel !!!!

    Reply
    • simon says

      November 21, 2013 at 1:59 pm

      Did you try to reboot?


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      Reply
  4. Anonymous says

    November 21, 2013 at 10:49 pm

    Some apps does not work on locked screen -> I have exactly this issue and it bothers me so damn much..

    Reply
    • simon says

      November 22, 2013 at 2:11 pm

      Some are due to app itself (not compatible with Android 4.3). Some are due to Samsung’s Touch Wiz.


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      Reply
  5. curtis rhodes says

    November 21, 2013 at 11:56 pm

    im having multiple problems. my phone freezes. Pandora is no longer working good without bluetooth turned off. Bluetooth DOES NOT work whatsoever. When attempting to use pandora in my car via blutooth. A bluetooth message pops up stating that “unfortunately bluetooth stopped working” and BAM i no longer can listen to pandora in my car. My QUestion is…My Release something that doesnt work!! and why wont you let me revert to a previous version by doing a reset!!

    Reply
    • simon says

      November 22, 2013 at 2:13 pm

      There are no proved solution for this problem. Some solved the issue by factory reset. But some owners still face this issue after resetting.


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      Reply
    • Megan H. says

      February 17, 2014 at 10:37 pm

      My Bluetooth has stopped working too 😛 when I’m on the Internet scrolling through tabs, the backlight flashes sometimes (my boyfriend’s flashes all the time) and then our screens go black. And I miss my Mobile Data toggle on the notifications screen 🙁 and ever since the update, Pinterest keeps telling me to reset my password due to “suspicious activity”. I barely Pin!!

      Reply
      • simon says

        February 18, 2014 at 11:03 am

        You probably should backup your data and perform a factory reset. It should solve most of the problems.


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  6. Ada says

    November 22, 2013 at 1:53 am

    Most of my contacts are not coming up when I send text messages

    Reply
  7. CH Lee says

    November 22, 2013 at 3:53 am

    After the Jelly Bean 4.3 update for Galaxy S4, now wifi always disconnect and show “Wifi disabled because network is too slow” on those hotspots which previously have no problem at all before the update…

    This update sucks!

    Reply
    • simon says

      November 22, 2013 at 2:09 pm

      Go to Wifi–Advanced, un-select “auto network switch”.


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      Reply
  8. NinaLew22 says

    November 22, 2013 at 5:49 pm

    Youtube doesn’t work now–I never got this message before JB4.3 but now an error message says “Connection Lost”. Can’t play videos from Facebook anymore. Music app opens by itself in Pause mode at least 20 times a day, Pandora doesn’t work. THIS IS THE WORST MISTAKE SAMSUNG HAS MADE TO DATE AS FAR MY PHONE IS CONCERNED. For the first time ever, I am looking at the iPhone, UGH!!

    Reply
    • simon says

      November 23, 2013 at 11:01 am

      If you got so many issues, you can try to perform a factory reset.


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      Reply
      • Anonymous says

        November 23, 2013 at 6:21 pm

        I read on another site that a factory reset will do nothing to change the performance of the apps that rely on affected Wifi connection in order to work.

        Reply
        • simon says

          November 24, 2013 at 12:43 pm

          It seems the problem is not just connection, or performance.


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  9. Anonymous says

    November 22, 2013 at 8:45 pm

    i have problem after updating to 4.3 when i u start any app after few mins of using the phone reboots and constatly reboot itself i ve tried to backup data but didnt work

    Reply
    • simon says

      November 23, 2013 at 11:03 am

      If factory reset does not solve the problem, you can visit local Samsung service centre. The technicians there can check and fix the problem.


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      Reply
  10. Todor Dimitrov says

    November 22, 2013 at 8:47 pm

    After updating to 4.3 i have major problem when i use any app after using few min phone reboots and costatly rebooting itself

    Reply
    • simon says

      November 23, 2013 at 11:04 am

      If factory reset does not solve the problem, you can visit local Samsung service centre. The technicians there should check and fix the problem. It seems they may also have somehow more stable firmware.


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      Reply
  11. Sheila says

    November 23, 2013 at 12:27 am

    Can’t access all my contacts when I text. They all appear in contacts but they don’t show when I try to text the person.

    Reply
    • simon says

      November 23, 2013 at 11:07 am

      Did this happen to new contacts just created?


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      Reply
      • Sheila says

        November 23, 2013 at 2:03 pm

        It appears to be random as some old and newer contacts are affected.

        Reply
        • simon says

          November 24, 2013 at 12:44 pm

          Did you try to just reboot your phone? Sometimes, the issue is due to the data loading.


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  12. rugerio says

    November 23, 2013 at 12:41 am

    My s translator doesn’t work

    Reply
    • simon says

      November 23, 2013 at 11:08 am

      Backup, factory reset.


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  13. Anonymous says

    November 23, 2013 at 4:04 am

    I can’t even use my Samsung Galaxy S4 now! There are 2 prompt messages that restrict me to access everything as they are prompting each time i close them:
    1. Samsung Push Service has stopped
    2. Samsung Cloud Data has stopped

    Reply
    • simon says

      November 23, 2013 at 11:09 am

      As I know, for this issue, you have to perform a factory reset. Of course, you can ask the technicians in local Samsung Service Centre to fix it.


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      Reply
    • jxzhang says

      November 25, 2013 at 10:46 am

      I have the same problems. I can not access any steps when the trouble messages appeared.

      Reply
      • simon says

        November 25, 2013 at 12:28 pm

        Did you try factory reset?


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        Reply
  14. Paul Jerang says

    November 23, 2013 at 5:01 am

    After I updated, air gesture isn’t working. Also bringing down the notification panel is becoming harder.

    Reply
    • simon says

      November 23, 2013 at 11:12 am

      For air gesture, you may try to disable it, reboot, then enable it.

      For notification panel issue, I am not sure.


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  15. ceebee says

    November 24, 2013 at 12:29 am

    After updating to 4.3 last night I can no longer watch videos that I watched with no problem before updating. I’m getting the dreaded “sorry this video can not be played” message…Please help

    Reply
    • simon says

      November 24, 2013 at 12:37 pm

      It depends on the video format. You can try to use some other media players.


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    • simon says

      November 24, 2013 at 12:39 pm

      It depends on the video format (and codec). You can try to use some other media players.


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  16. Bipin says

    November 24, 2013 at 4:57 am

    My mobile data doesn’t work after the 4.3 update. I have a samsung galaxy s4 international version. Can anyone help?

    Reply
    • simon says

      November 24, 2013 at 12:36 pm

      First, if mobile data does not work, you may check with the carrier. Often it is caused by the wrong APN settings, and your carrier can send you a MMS to reset it for you.


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  17. Buthaina says

    November 24, 2013 at 8:53 am

    I have been facing so many issues since the upgrade, all related to Wi Fi. I noticed that if the device is not connected to Wi Fi I can neither make calls or acsess internet, the battery drains out extremely fast, and is always warm. Neither of these issues comes up when the device is connectd to Wi Fi. I feel frustrated.

    Reply
    • simon says

      November 24, 2013 at 12:34 pm

      You may try to disable two settings:
      1. settings–WiFi–Advanced–uncheck “Scanning always available”
      2. settings–WiFi–Advanced–uncheck “Auto network switch”


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  18. Anonymous says

    November 24, 2013 at 4:42 pm

    Everything is working fine so far actually my phone is not laggy anymore.but only thing I am missing is data toggle.

    Reply
  19. BennettallicA says

    November 25, 2013 at 9:10 pm

    S C R E E N S H O T ? ! ? !

    Prior to this update, I could take a screen shot by pressing the home button and the power button at the same time. Now, it does nothing. How do I take a screen shot with this 4.3 please?

    Reply
    • simon says

      November 26, 2013 at 11:40 am

      did the palm motion work? https://allaboutgalaxys4.com/how-to-take-screenshot-on-galaxy-s4-without-using-any-apps/


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      • Rebekah Lockie says

        January 2, 2014 at 7:33 pm

        No. That does not work either.

        Reply
        • simon says

          January 3, 2014 at 1:48 pm

          did you find the palm motion settings to enable it?


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    • michele says

      April 22, 2014 at 4:11 pm

      I hate the new screen shot feature where it reviews your screenshot. It slows down my phone and its a pain in the butt waiting for the review to load. How do I get rid of screen shit previews?! Help!!

      Reply
      • simon says

        April 23, 2014 at 7:19 am

        You can turn this off at: settings – device – display – uncheck edit after screen capture.


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  20. GIrish says

    November 26, 2013 at 10:13 am

    After 4.3 jelly bean update S Translator is not working in samsung galaxy s4 its showing as unknown error.. please provide any solution to it …???

    Reply
    • simon says

      November 26, 2013 at 11:43 am

      Reboot your phone. If rebooting does not solve the issue, you have to perform a factory reset.


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  21. Joe says

    November 26, 2013 at 11:05 am

    After getting my 4.3 Jelly Bean update from AT&T, my GS4 has the following issues (so far): wifi connection problems, the battery drains very quickly, the annoying music app continues to start on its own, the phone is slow, security notifications all the time… And NOW I hate my phone… Way to go Samsung and AT&T!!

    Reply
    • simon says

      November 26, 2013 at 11:45 am

      If you get many issues, it is better to perform a factory reset.


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    • Melissa Fink says

      June 7, 2015 at 5:17 pm

      I am having the same issues! The phone just turns off on its own and then restarts itself. Most of the time, I am in a meeting at work (with the phone on silent) but the tones still play when it reboots. My battery drains from 100% to less than 10% over the course of 30 minutes. Beyond frustrating!!

      Reply
      • simon says

        June 8, 2015 at 12:56 am

        You may backup the phone and do a factory reset.


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  22. Jim Bailey says

    November 26, 2013 at 12:32 pm

    I am having two problems after updating my Galaxy S4 to 4.3 Jelly Bean.

    Number One: it keeps saying SD Card unexpectedly removed – unmount SD Card before removing to avoid …… I am not removing it and I have to do a restart to have it recognize it again. This happens about once every 24 hours. I may have found a fix. I was using the Sandisk Ultra 64gb. I transferred my data to a Sandisk Ultra 16gb chip and have not had a problem since. Looks like the larger 64gb chip may not be completely compatible since the upgrade.

    Number Two: Also about once a day I get the warning: Data Roaming – You have lost data connectivity because you left your home network with data roaming turned off. This happens when I am at home. About once a day also.

    Neither of these problems occurred under the 4.2.2 version of Jelly Bean. Only after upgrading to 4.3 Jelly Bean have these started.

    Reply
    • simon says

      November 26, 2013 at 1:08 pm

      thank you for sharing the solutions.


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  23. Guna says

    November 26, 2013 at 1:56 pm

    Im using GS4 octa…ha ha ha…so far no problem after updating to JB 4.3.

    Reply
  24. Jim Bailey says

    November 27, 2013 at 1:00 pm

    Ok along with the other problems I posted a few days ago. I now have found another one. Galaxy S4 AT&T on the 4.2.2 version you use to have a hide/show icon button in the menu options. I had about 20 icons hidden that I very seldom used. As you may know with the 4.3 update they removed the hide/show option. Guess what? The icons I had hidden are still hidden. I know longer have the option to bring them back. I am now wanting to use some of these apps, but cannot get to them. Any ideas?
    Thanks.

    Reply
    • simon says

      November 27, 2013 at 1:37 pm

      Probably the hidden apps are not migrated when you updating to 4.3. Did you check whether the apps are actually installed mow under Settings–More-Application manager?


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      Reply
      • Jim Bailey says

        November 27, 2013 at 2:33 pm

        Hi simon: Yes they are all in the setting-more-applications manager – Under all. Most were the AT&T system apps, like AT&T Locker – AT&T Drive Mode – AT&T Messanges and some others that I had downloaded, that I may or may not use. As far as I could tell, it was about 20 apps that I had hidden. I just got off the phone with Samsung and AT&T just to let them know about this problem. The AT&T guy said I could go to my local AT&T support center and they would flash my rom back to the 4.2.2 for free. If I wanted too. I guess I will have to set up my phone from scratch after that. Thanks for the quick reply.

        Reply
        • simon says

          November 28, 2013 at 1:37 pm

          In that case, you can just uninstall, then re-install. If you want to backup some app data, you can try Helium (https://play.google.com/store/apps/details?id=com.koushikdutta.backup ).


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          Reply
          • Jim Bailey says

            November 29, 2013 at 8:41 pm

            Thanks simon: it worked for the apps i got on google play. I uninstalled and reinstalled and the icons were their. For the others that were put on with the original OS system, I was not able to do those. When I tried to uninstall Example: ATT Drive Mode or ATT Locker, it would only let me uninstall the updates and not the program. I then updated those and it did not give me any new icons.

            What I ended up doing is go back to factory reset. I made some back ups using Kies: contacts music ect, but not the apps. After it was factory reset all the factory icons were now back on my phone, I reloaded the contacts, music ect with Kies and am now in the process of downloading the extra apps I had before.

            Thank you so much for your help. 🙂

          • simon says

            December 1, 2013 at 3:17 am

            Thank you for sharing the update and your workaround.


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  25. Buthaina says

    December 3, 2013 at 8:08 am

    does upgrading the jelly bean 4.3 to kitkat 4.4 solve the problems related to 4.3 in S4 phones ???

    Reply
    • simon says

      December 3, 2013 at 11:47 am

      Actually, Samsung already released another update following 4.3 update to fix some issues.

      Android 4.4 (KitKat) update will come in Q1 2014. But it may bring some other issues.


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  26. steve allman says

    December 13, 2013 at 2:02 am

    Any idea when the fix for this will be available? Is this a Google problem or Android problem or Samsung? Im using a GS4 SCH-1545 android 4.3.32g

    After the Jelly Bean 4.3 update for your Galaxy S4, you will notice that the blood pressure and blood glucose related functions were removed (including all your saved data). Probably, we will have to wait for the next update to bring back this feature. No workarounds are available for this yet.

    Reply
    • simon says

      December 15, 2013 at 1:27 pm

      Most of the problems are caused by Samsung. They have nothing to do with Android itself.

      Actually Samsung issued a second update after the initial 4.3 update. KitKat (Android 4.4) update will come to Galaxy S4 in Q1 2014.


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      Reply
      • Anonymous says

        December 15, 2013 at 7:28 pm

        Surprisingly, Samsung tech support blamed blamed Google

        Reply
        • simon says

          December 16, 2013 at 6:49 am

          because they are employed by Samsung……..


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  27. Anonymous says

    December 13, 2013 at 3:51 pm

    I have some annoying issues after the my s4 updated which all my apps especially wechat and instagram always force close when i’m using it.

    Reply
    • simon says

      December 15, 2013 at 1:30 pm

      Some apps are not optimized for 4.3 yet. Samsung’s TouchWiz also gives some problems.


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      Reply
  28. bostonterrio says

    December 14, 2013 at 3:44 am

    After this update I can no longer use my audible player. In fact I can no play any music either. It will play for 20 seconds than stop. This renders the phone useless to me. I listen to books on tape all the time. My battery is also draining incredibly fast.

    Reply
    • simon says

      December 15, 2013 at 1:32 pm

      Did you get another update after the 4.3 update? Anyway, you may try to backup your data and perform a factory reset.


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  29. Eddie says

    December 20, 2013 at 12:41 am

    Since the 4.3 update my S4 will not stay connected to my 2014 Subaru Legacy Bluetooth. Prior to this it worked perfectly. Now it will connect and then disconnect. It continues this until it finally will not connect. I have had my Galaxy Gear watch and no issues before either. I have even tried to disconnect my Galaxy Gear prior to getting in my car and nothing is helping. Please help!! This is making me very irritated that I cannot use my bluetooth for handsfree. I am on the road all the time and in our state you cannot talk on your phone without it having handsfree. Any thought would be great. By the way I have tried to unpair and pair again also. Still didn’t work.

    Reply
    • simon says

      December 20, 2013 at 11:53 am

      Try to reset your bluetooth device. If it still doe not work, factory reset your S4.


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      Reply
      • Anonymous says

        January 3, 2014 at 2:25 pm

        Thanks simon

        Reply
  30. Voldemar Kurm says

    February 11, 2014 at 9:27 am

    Hi, I have one more issue that is ti strange nobody mentioned that. Most likely because most of the users do not pull the different type of videos into the phone and using just what phone dose.
    I have couple of videos that I made with my camcorder that used to play perfectly with HW acceleration on 4.2.2 and now with JB 4.3 they play only in SW mode and it is totally laggy. My wife was smarter then me and she kept the 4.2.2 and she dose not have that issue. Also I am using some IP TV on my phone that used to play HD channels easily in HW acceleration mode and now they can’t . So I have no idea what Samsung did to downgrade the hardware so dramatically. My take is probably wrong drivers.

    Reply
  31. Anonymous says

    February 16, 2014 at 1:49 pm

    take out the sim card and then return it.

    Reply
  32. Anonymous says

    February 23, 2014 at 11:56 am

    Mine keeps saying Unfortunately, Pandora has stopped. I click ok and the message keeps coming back.

    Reply
    • simon says

      February 23, 2014 at 1:11 pm

      Please try to clear cache and clear data for Pandora. (settings–Application Manager)


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  33. Tyler Williams says

    March 16, 2014 at 4:12 pm

    The WiFi button on a lot of them will not enabl. When you attempt toturn it on, it immediately turns it self back off. In reality I don’t believe it actually turns on at all, just gives the appearance that it does. I believe it is a driver issue.

    Reply
    • simon says

      March 16, 2014 at 11:27 pm

      you can check settings–connections–WiFi–menu key–advanced:
      1. make sure passpoint is off
      2. make sure auto network switch is NOT checked


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      Reply
  34. Donovan Kohls says

    April 7, 2014 at 4:16 pm

    S4 is freezing as soon as “notification toggle is active”
    I have wiped cashe, taken battery out and sim card mutiple times. The only thing I haven’t done is factory reset but I don’t want to do that because I will loose all my important text messages.
    Is there anything else that can be done?

    Reply
    • simon says

      April 7, 2014 at 11:54 pm

      You can visit Samsung service center if possible.

      For text messages and contacts, you can always backup them with Kies or some apps. Actually, if the info is important, you should backup frequently.


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      Reply
    • Erik Brown says

      April 28, 2014 at 1:57 pm

      I uninstalled the Clean Master application and that seems to resolve the problem.

      Reply
  35. Trevor says

    April 8, 2014 at 2:07 am

    i updated the 4.3 update on my galaxy s4, i used to be able to hide apps…… now i cant. all the apps i had hidden under ‘hide apps from the menu bar’ button, are still on my phone atleast. but ya cant seem to hide them again? why is that and/or is there a way?

    Reply
    • simon says

      April 8, 2014 at 10:41 am

      Now you can only disable, not hide, apps.

      A few third-party apps may help, for example, https://play.google.com/store/apps/details?id=com.thinkyeah.apphider


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      Reply
  36. Maya says

    April 15, 2014 at 9:02 pm

    I updated my samsung galaxy s4, and after reboot it shows me the message we chat stopped working and I can’t access my phone!Please help!

    Reply
    • simon says

      April 16, 2014 at 5:32 am

      Is the phone responsive to home button? If not, you’d better visit local Samsung service centre.


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      Reply
  37. Anonymous says

    April 20, 2014 at 2:39 pm

    When I make calls the screen freezes and it also happens when I get calls. It also stops playing all sounds when I cover the top of the screen up.

    Reply
  38. Rob H says

    April 22, 2014 at 10:48 pm

    “The page that you are viewing has become unstable. Would you like to close it now or wait?” I select wait so i can continue reading or watching the video and then 30 seconds later……
    “The page that you are viewing has become unstable. Would you like to wait?”
    “The page you are viewing has become unstable would you like to wait?”
    the page you are viewing has become unstable would you like to close it or wait?

    samsung?
    DO YOU HAVE ANY IDEA HOW FCKIN ANNOYING THAT IS!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I BECOME SO ENRAGED THAT IM READY TO THROW MY PHONE AGAINST A BRICK WALL!
    Maybe annoying the crap out of.tour customers till they break there phones is how you market new phone purchases.
    well……..all i have to say is that with the amount of agrivating problems i have had. Most like i wont be returning as a customer.

    Reply
  39. steve says

    April 23, 2014 at 11:18 am

    Regarding the s health issues, it would seem there won’t be a return of blood glucose tracking or logging in kit kat. I was at the Verizon store and checked out the s5 and note 3 both running kit kat and neither had the blood glucose option. Bummed

    Reply
    • simon says

      April 23, 2014 at 11:55 pm

      Samsung actually removes features from S Health. It is really strange.


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  40. papalova says

    April 26, 2014 at 1:00 am

    After I updated my software my story album app is not working it is giving me an error message saying story album has stopped working what should I do because I dont wanna lose my photos pse help Thank you

    Reply
    • simon says

      April 26, 2014 at 5:49 am

      You should use Kies 3 to backup all files, especially Story albums, to your PC. The following operations will delete all your albums in your S4.

      After backup, you can go to applications manager–all–story albums, try to clear cache. Then try again.

      If story album still does not work, you have to try to clear cache and clear data for story album. It should work now, but all your old story albums will be deleted as well. So, backup, backup first.


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  41. Mary says

    April 26, 2014 at 11:26 am

    I have a samsung galaxy s4 . “unfortunately, cloud has stopped” keeps popping up since I updated. how do I fix it please

    Reply
    • simon says

      April 26, 2014 at 1:19 pm

      Did you try to reboot your phone to see whether the problem persists?


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      Reply
      • Mary says

        April 26, 2014 at 2:31 pm

        I ended up uninstalling the app as it was driving me crazy, was that a mistake? I had tried to clear data and cache and that didnt work neither did rebooting

        Reply
        • simon says

          April 26, 2014 at 2:48 pm

          If you still get problems, you will probably have to do a factory reset. (you need backup your data before reset)


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          Reply
  42. papalova says

    April 27, 2014 at 10:23 am

    I can’t access my story album after I updated my software wat should I do

    Reply
    • simon says

      April 27, 2014 at 1:48 pm

      Back up all your data with Kies 3, then clear cache and clear data for Story Album in Settings-Applications manager–all. Please backup with Kies 3 first, because this will delete all albums you created before.


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  43. Kristy Hylton says

    April 28, 2014 at 4:39 pm

    Can someone please tell me why my video playe rmight not be working. Someone sent me a video by Whatsapp, and I tried to play it, and I got the message “Unfortunately, Video Player has stopped”. Can you tell me how to fix this?

    Reply
    • simon says

      April 28, 2014 at 10:32 pm

      The file probably is corrupted. You can also try it with another media player.


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  44. George Nash says

    May 7, 2014 at 7:12 pm

    did the latest download and now i get a message that reads
    unfortunatley, the process
    android.process.acore has stopped
    when i press ok it goes away for a second and comes back cannot do anything with phone took battery out and still does the same thing locks the screen and keeps popping up no matter how many times i press ok out of commision need help

    Reply
    • simon says

      May 8, 2014 at 2:22 am

      Very likely, some data are corrupted.

      You should try to backup all contact data on your phone.

      After finishing the backup, you can to clear cache and clear data for contacts and contacts storage. You can do this from settings – general – application manager – all. You should be able to find contacts and contacts storage. Please backup before clearing data as it will erase your contact data.


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  45. cedric says

    May 15, 2014 at 3:12 am

    Galaxy S4 error when doing a screenshot.
    Error message – No apps can perform this function

    Reply
    • simon says

      May 15, 2014 at 9:00 am

      You can disable editing after taking screenshot :settings – device – display – uncheck edit after screen capture.


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  46. Anonymous says

    May 27, 2015 at 3:04 pm

    Since the update ran last week I can longer charge my phone from my laptop. It does not recognize the cord or the device?
    What the heck is going on? So annoying!!!!!

    Reply
  47. Anonymous says

    June 6, 2015 at 3:06 am

    No longer have edit function for my pics. Can only crop or rotAte. Previously could brighten, enhance color, red eye fix, etc, etc, etc. Help!!!

    Reply
    • simon says

      June 8, 2015 at 12:55 am

      Are you using gallery app or photos app?


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  48. Anonymous says

    December 4, 2015 at 7:26 pm

    my sound doesn’t work. my alarm won’t sound

    Reply
    • simon says

      December 7, 2015 at 12:28 am

      Have you updated to Android lollipop? Did it happen to media playing or only notifications?


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  • Meet in Yurt(敖包相会, Ao Bao Xiang Hui,Hulusi,葫芦丝)

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