Update: Now you can read thsi Galaxy S4 FAQ guide (Galaxy S4 Customer Consultant Guide) directly in this post.
Galaxy S4 is packed with so many features, therefore it is not strange that a lot of owners have some sorts of problems or questions.
Although the S4 Owners Manual provides valuable guides and info, it is impossible to cover all aspects. Even some technicians in Samsung Service Centre may also have some doubts on some features and functions. So, Samsung compiled 140 FAQs for Galaxy S4 owners. The documentation is intended for staff in service centres. Actually, almost all flagship Android models have the Customer Consultant Guide.
Anyway, in this guide, there are 140 questions and answers, which cover almost all S4 specific features. It is a good reading material if you are still struggling with your S4.
The PDF version is provided in this post for you to download and read offline.
We also put individual FAQ into each feature page. So, you will get detailed info of each feature in each feature page. The following feature pages were updated or will be updated in next 24 hours:
We are also trying to make an online page for these FAQs together with the User Guide. Once this is done by the end of this month, you can read all documentations online instead of downloading PDF files.
Here is link for download the PDF version of this Galaxy S4 FAQs (right click mouse button, choose save link as): Galaxy-S4-Customer-Consultant-Guide-FAQs
If you have any questions, or need help, you can post your questions in the comment box below. You may also start a new thread in the S4 Forum
Download this document to your local device (PDF, 4.22MB)
Lorraine says
August 27, 2013 at 4:32 pmhow to swap calls with call waiting
simon says
August 28, 2013 at 11:44 amyou need hold current call, and pickup the new one. Then, you can see the swap option.
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Amru says
November 9, 2013 at 1:07 amCan one change the 6 apps in the Easy mode? Thank you.
simon says
November 9, 2013 at 2:53 amNo, as I know.
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edward says
November 9, 2013 at 1:21 amwhat happen to my phone when it just go off multiple times but my battery is still full?
simon says
November 9, 2013 at 2:36 amDoes it shut down itself, or restart itself?
If it shuts down itself, it usually means some sort of hardware issues. You’d better to ask the technicians in Samsung service centre to check your phone.
If it reboots frequently, it can be caused by some apps. You can try to reset (factory reset) your phone. You need backup all your data before resetting.
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Shirley Johnsonm says
November 19, 2013 at 12:31 amI need to know why if my Samaung s4 is fully charged, when I turn it on, it uzzes then comes up Samsung S4 and goes off again. I am so tired so constantly having one problem after another
simon says
November 19, 2013 at 11:19 amWould please explain the problem in detail? If you have problems to start your S4, you’d better to visit local Samsung service centre to check the phone. Your phone should be still under warranty.
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JJPeco says
April 8, 2014 at 5:48 pmCan you do a reply all to a group text? and if you receive a group text why can’t you see everyone who was included in the text?
simon says
April 8, 2014 at 11:56 pmIt depends on your carrier. If it is a group text, you should reply to all in most networks.
That’s why it’s better to use third party apps to handle group messages of you use it often.
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Anonymous says
April 10, 2014 at 5:32 pmthere isn’t a reply all option on the galaxy 4 – and I know it’s not the carrier cause people with iphones do it
simon says
April 12, 2014 at 2:41 amDid you try Hangouts?
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ver says
April 12, 2014 at 8:36 pmwhy my phone s4 active the speaker is not working ( no sound ) when i switch on the music? but when i used the earphone is working?
simon says
April 13, 2014 at 3:28 amIf the speaker does not work, you’d better visit local Samsung service centre to check the hardware.
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Cindy Bregman Abramov says
August 28, 2014 at 3:06 amHow do I get pictures off of texts to save on my laptop?
simon says
August 28, 2014 at 10:04 amDo you mean how to take screenshot on galaxy s4?
You may follow this guide to take screenshot on s4 (it works on s4 as well)http://galaxys5guide.com/samsung-galaxy-s5-how-to-guides/how-to-take-screenshot-on-samsung-galaxy-s5/
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simon says
September 13, 2014 at 1:21 pmcan the s4 be used remotely by other parties to listen in and take photos?
simon says
September 13, 2014 at 1:39 pmNormally not. But everything is possible.
You may specify what exactly you want to achieve or avoid.
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Janice see says
December 17, 2014 at 6:10 amwhy my storey album has stopped?
simon says
December 17, 2014 at 10:20 amYou may start galaxy apps then check whether you can update this app.
You may also reboot the phone to see whether it helps.
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steve gray says
January 5, 2015 at 3:09 pmwhat do all the symbols at the top of the start screen mean?
simon says
January 6, 2015 at 12:31 pmThere are status icons (telling you the status of the phone, e..g, mobile signal strength) and notification icons (e.g., when you get a sms, you will see the envelop icon).
You may check the S4 user guide or this page: http://galaxys5guide.com/samsung-galaxy-s5-how-to-guides/meaning-of-the-notification-icons-on-samsung-galaxy-s5/
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rubesuarez says
June 3, 2015 at 9:59 pmHow do you rotate a recorded video on a s4
simon says
June 4, 2015 at 12:09 pmIn gallery, tap the video (not play), tap the trim (scissor) icon, then you can find the rotate option.
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Kaz says
November 1, 2015 at 4:17 pmHow can I retrieve photos form ‘auto backup’, I have uploaded my photos to my laptop but the ones that are auto backup will not retrieve?
simon says
November 2, 2015 at 12:48 amWhat software did you use? Kies or other programs?
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simon says
November 26, 2015 at 10:24 amPlease tell your problem in detail. What backup?
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julie walsh says
December 15, 2017 at 12:57 amWhy do my apps keep updating..it drains my battery..how often does apps need to update ?
simon says
December 16, 2017 at 1:32 pmYou can set auto update when charging in Google Play store.
You should update apps.
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