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Galaxy S4 frequently asked questions (FAQs): official Samsung Guide

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Galaxy-S4-FAQsUpdate: Now you can read thsi Galaxy S4 FAQ guide (Galaxy S4 Customer Consultant Guide)  directly in this post. 

Galaxy S4 is packed with so many features, therefore it is not strange that a lot of owners have some sorts of problems or questions.

Although the S4 Owners Manual provides valuable guides and info, it is impossible to cover all aspects. Even some technicians in Samsung Service Centre may also have some doubts on some features and functions.  So, Samsung compiled 140 FAQs for Galaxy S4 owners. The documentation is intended for staff in service centres. Actually, almost all flagship Android models have the Customer Consultant Guide.

Anyway, in this guide, there are 140 questions and answers, which cover almost all S4 specific features. It is a good reading material if you are still struggling with your S4.

The PDF version is provided in this post for you to download and read offline.

We also put individual FAQ into each feature page. So, you will get detailed info of each feature in each feature page. The following feature pages were updated or will be updated in next 24 hours:

We are also trying to make an online page for these FAQs together with the User Guide. Once this is done by the end of this month, you can read all documentations online instead of downloading PDF files.

Here is link for download the PDF version of this Galaxy S4 FAQs (right click mouse button, choose save link as): Galaxy-S4-Customer-Consultant-Guide-FAQs

If you have any questions, or need help, you can post your questions in the comment box below. You may also start a new thread in the S4 Forum

Download this document to your local device (PDF, 4.22MB)

Get the most from your Galaxy S4: Galaxy S4 Tips and Tricks Digest (our monthly free Newsletter)


Comments

  1. how to swap calls with call waiting

  2. Can one change the 6 apps in the Easy mode? Thank you.

  3. what happen to my phone when it just go off multiple times but my battery is still full?

    • Does it shut down itself, or restart itself?

      If it shuts down itself, it usually means some sort of hardware issues. You’d better to ask the technicians in Samsung service centre to check your phone.

      If it reboots frequently, it can be caused by some apps. You can try to reset (factory reset) your phone. You need backup all your data before resetting.

  4. Shirley Johnsonm says:

    I need to know why if my Samaung s4 is fully charged, when I turn it on, it uzzes then comes up Samsung S4 and goes off again. I am so tired so constantly having one problem after another

    • Would please explain the problem in detail? If you have problems to start your S4, you’d better to visit local Samsung service centre to check the phone. Your phone should be still under warranty.

  5. Can you do a reply all to a group text? and if you receive a group text why can’t you see everyone who was included in the text?

    • It depends on your carrier. If it is a group text, you should reply to all in most networks.

      That’s why it’s better to use third party apps to handle group messages of you use it often.

  6. Anonymous says:

    there isn’t a reply all option on the galaxy 4 – and I know it’s not the carrier cause people with iphones do it

  7. why my phone s4 active the speaker is not working ( no sound ) when i switch on the music? but when i used the earphone is working?

  8. How do I get pictures off of texts to save on my laptop?

    • Do you mean how to take screenshot on galaxy s4?

      You may follow this guide to take screenshot on s4 (it works on s4 as well)http://galaxys5guide.com/samsung-galaxy-s5-how-to-guides/how-to-take-screenshot-on-samsung-galaxy-s5/

  9. can the s4 be used remotely by other parties to listen in and take photos?

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