Top 5 problems after Android 4.3 update for Galaxy S4, and the solutions


s4-jb-4-3-update-problemsIt is estimated that  about more than half of Galaxy S4 users now enjoy Android 4.3. As summarized in last post of  Top 10 new or improved features in Jelly Bean 4.3 update for your Samsung Galaxy S4, most of users feel happy with the upgrade.

Of course, some Galaxy S4 owners encounter some problems after the 4.3 upgrade. Some of these problems can be very disturbing, and therefore these  owners may get frustrated. In this post, I will share with you the  5 most common problems you may encounter after the Jelly Bean 4.3 update and the solutions. S Health problems, missing mobile data toggle, apps on lock screen, annoying security warning,  and lack of Outlook sync will be covered. If you have any other problems, you may post them in comment box below.

S Health Problems after Jelly Bean 4.3 update

The most widely reported problems is related to S Health. It seems this Android 4.3 update for S4 messed up the S Health app.

The problems include:  1). missing S Health after Jelly Bean 4.3 update; 2). S Health cannot start; 3). missing blood pressure and blood glucose related functions.  I already shared the solutions for these three problems in our Newsletter (you may subscribe to it in the subscription box below, or in the sidebar).

If you cannot find S Health in your S4 after the 4.3 upgrade, You can try to open Samsung Apps. Please note, you  need a Samsung account for Samsung Apps. Once in Samsung Apps, tap Menu button and select “purchased”. You should be able to find S Health app there. You can install it from there.

The second issue with S health App after the update is that S Health cannot start. It can be simply no response, or simply crash. The possible workaround for this is factory reset. You can do this through Settings–Accounts–Backup and reset–Factory data reset–Reset device–Erase everything. Please note, you should backup all your data before performing factory reset.

After the Jelly Bean 4.3 update for your Galaxy S4,  you will notice that the blood pressure and blood glucose related functions were removed (including all your saved data). Probably, we will have to wait for the next update to bring back this feature. No workarounds are available for this yet.

Lack of Outlook sync (in Kies 3)

You may already know you must use Kies 3 after you upgrade your Galaxy S4 to Android 4.3.  Essentially, for any Samsung phones with Jelly Bean 4.3, Kies 2 will not work. You need Kies 3.

But once you install Kies 3, you will immediately noticed that there are no outlook sync at all. It means you cannot sync your items in PC’s Outlook (e.g., Outlook 2013) with updated Galaxy S4. Yes, before updating, you can perform such sync with Kies 2.

There are no solutions or workaround from Samsung. We have to wait for the update of Kies 3.  The update is scheduled in this month or early next month.

Don’t be panic. If you need Outlook sync desperately, there is an old workaround that sync Outlook with Android without using any apps. You may check this guide in Android Forum.

The non-free workaround is gSyncit, which costs you $19.99.  You should try it first because the version of your Outlook (Office) may give different results.

Missing Mobile data toggle in notification panel

A few owners reported the missing mobile data toggle after the Android 4.3 update. It seems this problem is region and carrier specific. Very likely, it was messed up by the carrier.

If you find you cannot find the mobile data toggle after the Jelly Bean 4.3 update,  you can check  whether you can find this in Settings–My device–Display–Notification panel.  If not, you can try to do a factory reset. Of course, you need backup all your data before resetting.

If factory reset does not help, you probably have to wait for a new update to fix the issue. In the mean time, you can try this  free Notification Toggle app as a workaround.

Annoying  Security Message (warning)

After updating to Android 4.3,  some Galaxy S4 owners may repeatedly  encounter this warning message:

“An application attempted to access system on your device without authorisation. This attempt has been blocked. Changing your security level to normal may solve this problem. Deleting applications obtained from unauthorised sources may improve security.”

This is annoying because you cannot turn it off totally.  Even worse, it does not mention which app triggers this message.  The problem has been acknowledged by Samsung. So, we have to wait for a fix.

For the time being, the most effective way to get rid of this annoying message is a factory reset.  So backup your data, perform a factory reset.

If you do not want to reset your S4, you may try to disable (or force stop if you cannot disable) and  clear all data (and cache) related to KNOX (Settings–more–application manager–all).  The problem may come again after rebooting your Galaxy S4.

Some apps does not work on locked screen

You receive an notification in the locked screen. But if you tap and drag the notification, nothing happens.  This is another disturbing problem some users may face after upgrading Galaxy S4 to Jelly Bean 4.3.

Facebook is the most reported app for this issue. Some Samsung support engineers tell S4 owners the issue is due to Facebook app itself, not S4.

This is not true. In other Jelly Bean 4.3 phones, Facebook has no issues. It seems Samsung messed up something somewhere.  Some users get it work properly after a factory reset, but most users have no luck after resetting.

Are you experiencing any problems after the Jelly Bean 4.3 update for your Galaxy S4? Let the community know in the comment box below.


  1. Junior Potter says:

    I have another issue with the notifications bar after a while it doesn’t show up so I need to reboot it and the notifications bar works again

  2. I have exactly the same problem.

  3. Cannot pull down noticication panel !!!!

  4. Some apps does not work on locked screen -> I have exactly this issue and it bothers me so damn much..

  5. curtis rhodes says:

    im having multiple problems. my phone freezes. Pandora is no longer working good without bluetooth turned off. Bluetooth DOES NOT work whatsoever. When attempting to use pandora in my car via blutooth. A bluetooth message pops up stating that “unfortunately bluetooth stopped working” and BAM i no longer can listen to pandora in my car. My QUestion is…My Release something that doesnt work!! and why wont you let me revert to a previous version by doing a reset!!

  6. Most of my contacts are not coming up when I send text messages

  7. After the Jelly Bean 4.3 update for Galaxy S4, now wifi always disconnect and show “Wifi disabled because network is too slow” on those hotspots which previously have no problem at all before the update…

    This update sucks!

  8. Youtube doesn’t work now–I never got this message before JB4.3 but now an error message says “Connection Lost”. Can’t play videos from Facebook anymore. Music app opens by itself in Pause mode at least 20 times a day, Pandora doesn’t work. THIS IS THE WORST MISTAKE SAMSUNG HAS MADE TO DATE AS FAR MY PHONE IS CONCERNED. For the first time ever, I am looking at the iPhone, UGH!!

  9. i have problem after updating to 4.3 when i u start any app after few mins of using the phone reboots and constatly reboot itself i ve tried to backup data but didnt work

  10. After updating to 4.3 i have major problem when i use any app after using few min phone reboots and costatly rebooting itself

  11. Can’t access all my contacts when I text. They all appear in contacts but they don’t show when I try to text the person.

  12. My s translator doesn’t work

  13. I can’t even use my Samsung Galaxy S4 now! There are 2 prompt messages that restrict me to access everything as they are prompting each time i close them:
    1. Samsung Push Service has stopped
    2. Samsung Cloud Data has stopped

  14. Paul Jerang says:

    After I updated, air gesture isn’t working. Also bringing down the notification panel is becoming harder.

  15. After updating to 4.3 last night I can no longer watch videos that I watched with no problem before updating. I’m getting the dreaded “sorry this video can not be played” message…Please help

  16. My mobile data doesn’t work after the 4.3 update. I have a samsung galaxy s4 international version. Can anyone help?

  17. I have been facing so many issues since the upgrade, all related to Wi Fi. I noticed that if the device is not connected to Wi Fi I can neither make calls or acsess internet, the battery drains out extremely fast, and is always warm. Neither of these issues comes up when the device is connectd to Wi Fi. I feel frustrated.

  18. Everything is working fine so far actually my phone is not laggy anymore.but only thing I am missing is data toggle.

  19. BennettallicA says:

    S C R E E N S H O T ? ! ? !

    Prior to this update, I could take a screen shot by pressing the home button and the power button at the same time. Now, it does nothing. How do I take a screen shot with this 4.3 please?

  20. After 4.3 jelly bean update S Translator is not working in samsung galaxy s4 its showing as unknown error.. please provide any solution to it …???

  21. After getting my 4.3 Jelly Bean update from AT&T, my GS4 has the following issues (so far): wifi connection problems, the battery drains very quickly, the annoying music app continues to start on its own, the phone is slow, security notifications all the time… And NOW I hate my phone… Way to go Samsung and AT&T!!

  22. I am having two problems after updating my Galaxy S4 to 4.3 Jelly Bean.

    Number One: it keeps saying SD Card unexpectedly removed – unmount SD Card before removing to avoid …… I am not removing it and I have to do a restart to have it recognize it again. This happens about once every 24 hours. I may have found a fix. I was using the Sandisk Ultra 64gb. I transferred my data to a Sandisk Ultra 16gb chip and have not had a problem since. Looks like the larger 64gb chip may not be completely compatible since the upgrade.

    Number Two: Also about once a day I get the warning: Data Roaming – You have lost data connectivity because you left your home network with data roaming turned off. This happens when I am at home. About once a day also.

    Neither of these problems occurred under the 4.2.2 version of Jelly Bean. Only after upgrading to 4.3 Jelly Bean have these started.

  23. Im using GS4 octa…ha ha ha…so far no problem after updating to JB 4.3.

  24. Ok along with the other problems I posted a few days ago. I now have found another one. Galaxy S4 AT&T on the 4.2.2 version you use to have a hide/show icon button in the menu options. I had about 20 icons hidden that I very seldom used. As you may know with the 4.3 update they removed the hide/show option. Guess what? The icons I had hidden are still hidden. I know longer have the option to bring them back. I am now wanting to use some of these apps, but cannot get to them. Any ideas?

  25. does upgrading the jelly bean 4.3 to kitkat 4.4 solve the problems related to 4.3 in S4 phones ???

  26. steve allman says:

    Any idea when the fix for this will be available? Is this a Google problem or Android problem or Samsung? Im using a GS4 SCH-1545 android 4.3.32g

    After the Jelly Bean 4.3 update for your Galaxy S4, you will notice that the blood pressure and blood glucose related functions were removed (including all your saved data). Probably, we will have to wait for the next update to bring back this feature. No workarounds are available for this yet.

  27. I have some annoying issues after the my s4 updated which all my apps especially wechat and instagram always force close when i’m using it.

  28. After this update I can no longer use my audible player. In fact I can no play any music either. It will play for 20 seconds than stop. This renders the phone useless to me. I listen to books on tape all the time. My battery is also draining incredibly fast.

  29. Since the 4.3 update my S4 will not stay connected to my 2014 Subaru Legacy Bluetooth. Prior to this it worked perfectly. Now it will connect and then disconnect. It continues this until it finally will not connect. I have had my Galaxy Gear watch and no issues before either. I have even tried to disconnect my Galaxy Gear prior to getting in my car and nothing is helping. Please help!! This is making me very irritated that I cannot use my bluetooth for handsfree. I am on the road all the time and in our state you cannot talk on your phone without it having handsfree. Any thought would be great. By the way I have tried to unpair and pair again also. Still didn’t work.

  30. Voldemar Kurm says:

    Hi, I have one more issue that is ti strange nobody mentioned that. Most likely because most of the users do not pull the different type of videos into the phone and using just what phone dose.
    I have couple of videos that I made with my camcorder that used to play perfectly with HW acceleration on 4.2.2 and now with JB 4.3 they play only in SW mode and it is totally laggy. My wife was smarter then me and she kept the 4.2.2 and she dose not have that issue. Also I am using some IP TV on my phone that used to play HD channels easily in HW acceleration mode and now they can’t . So I have no idea what Samsung did to downgrade the hardware so dramatically. My take is probably wrong drivers.

  31. take out the sim card and then return it.

  32. Mine keeps saying Unfortunately, Pandora has stopped. I click ok and the message keeps coming back.

  33. The WiFi button on a lot of them will not enabl. When you attempt toturn it on, it immediately turns it self back off. In reality I don’t believe it actually turns on at all, just gives the appearance that it does. I believe it is a driver issue.

  34. Donovan Kohls says:

    S4 is freezing as soon as “notification toggle is active”
    I have wiped cashe, taken battery out and sim card mutiple times. The only thing I haven’t done is factory reset but I don’t want to do that because I will loose all my important text messages.
    Is there anything else that can be done?

  35. i updated the 4.3 update on my galaxy s4, i used to be able to hide apps…… now i cant. all the apps i had hidden under ‘hide apps from the menu bar’ button, are still on my phone atleast. but ya cant seem to hide them again? why is that and/or is there a way?

  36. I updated my samsung galaxy s4, and after reboot it shows me the message we chat stopped working and I can’t access my phone!Please help!

  37. Anonymous says:

    When I make calls the screen freezes and it also happens when I get calls. It also stops playing all sounds when I cover the top of the screen up.

  38. “The page that you are viewing has become unstable. Would you like to close it now or wait?” I select wait so i can continue reading or watching the video and then 30 seconds later……
    “The page that you are viewing has become unstable. Would you like to wait?”
    “The page you are viewing has become unstable would you like to wait?”
    the page you are viewing has become unstable would you like to close it or wait?

    DO YOU HAVE ANY IDEA HOW FCKIN ANNOYING THAT IS!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Maybe annoying the crap out of.tour customers till they break there phones is how you market new phone purchases.
    well……..all i have to say is that with the amount of agrivating problems i have had. Most like i wont be returning as a customer.

  39. Regarding the s health issues, it would seem there won’t be a return of blood glucose tracking or logging in kit kat. I was at the Verizon store and checked out the s5 and note 3 both running kit kat and neither had the blood glucose option. Bummed

  40. After I updated my software my story album app is not working it is giving me an error message saying story album has stopped working what should I do because I dont wanna lose my photos pse help Thank you

  41. I have a samsung galaxy s4 . “unfortunately, cloud has stopped” keeps popping up since I updated. how do I fix it please

  42. I can’t access my story album after I updated my software wat should I do

  43. Kristy Hylton says:

    Can someone please tell me why my video playe rmight not be working. Someone sent me a video by Whatsapp, and I tried to play it, and I got the message “Unfortunately, Video Player has stopped”. Can you tell me how to fix this?

  44. did the latest download and now i get a message that reads
    unfortunatley, the process
    android.process.acore has stopped
    when i press ok it goes away for a second and comes back cannot do anything with phone took battery out and still does the same thing locks the screen and keeps popping up no matter how many times i press ok out of commision need help

  45. Galaxy S4 error when doing a screenshot.
    Error message – No apps can perform this function

  46. Anonymous says:

    Since the update ran last week I can longer charge my phone from my laptop. It does not recognize the cord or the device?
    What the heck is going on? So annoying!!!!!

  47. Anonymous says:

    No longer have edit function for my pics. Can only crop or rotAte. Previously could brighten, enhance color, red eye fix, etc, etc, etc. Help!!!

  48. my sound doesn’t work. my alarm won’t sound

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